News and Announcements

Server Maintenance 01/17/2023 [COMPLETED]

View : 193    Date : 01/19/2023

 


Hi Auditioneers~

 Please be informed that will be having our weekly maintenance, January 17, 2023 at 10:00 PM EST

 Server Maintenance will take around an hour or so. Thank you for your continuous support. :)

 *Server will be closed by then until further notice.

 UPDATE:

 Server is Now Up!

 Please update your client to get the latest version

 DEVELOPERS NOTE

 - Fixed the issue when purchasing Fam Channel

 COMPENSATION

 - 20x 2x Couple Point Item
 - 10x 3x EXP item
 - 5x 7 Days coupon
 - 1x Premium Messenger Plus 30days

  * Please check your Giftbox to claim
  * 7 Days coupon is only to New and Old avatars that has a 7 days duration (face, hair, top, bottom, shoes and set) 
 
 "Black Label Freeze! Little Detective Surprise Event!" WINNERS

 - MALEFICENT
 - Mj
 - Phantasmic
 - Vou

 *Please check your GiftBox to claim your 7 DAYS NIGHT MOON PET reward

 REFUND DUE TO ROLLBACK
 
 -Inserting of refund to user's accounts are now being processed. Please monitor your account within 24hours.
 
 We're still accepting refund request, just simply contact our customer support through ticket and provide the information below
 
 TICKET SUPPORT : https://forums.redbana.com/support/

 HELP TOPIC - Account Issues
 ISSUE SUMMARY - Refund Request Due to Rollback

 User ID :
 IGN/Nickname :
 Registered Email Address :
 Missing Item (if there's any) :
 Date of Purchase :
 Amount of Missing Banacash (If there's any) :
 Brief details of the issue:
 
 *Checking of your request and purchase/transaction logs will take 3-5 working days


 Thank you for patiently waiting everyone.
 
 Let's Play and See you in-game~ :3 :*

 Audition Team~